Support
How can we help?
Write to hello@christianhaven.app and a real person will reply, usually within two working days. It helps to send from the email on your Haven account and to tell us your iPhone model and iOS version.
Account
I forgot my password
Password reset isn’t in the app yet. Email us from the address on your account and we’ll help you back in.
Signing in with Apple or Google
These are coming soon. For now, create an account with your email and a password.
Deleting your account
Go to Settings → Delete account in the app, or see how to delete your account.
Subscription
Restoring a purchase
Sign in with the same Haven account, then tap Restore on the subscription screen. Your subscription follows your Haven account and your Apple Account.
Cancelling
Open your iPhone’s Settings → your name → Subscriptions → Haven and tap Cancel Subscription. Apple manages billing, so we can’t cancel it for you. You keep access until the end of the period you’ve paid for.
Refunds
Apple handles refunds. Request one at reportaproblem.apple.com.
Your Journey
I missed a day. Is my streak gone?
Not necessarily. Streak freezes cover missed days automatically. You can hold up to two, and you earn one back each month you read. If you’ve missed more days than your freezes cover, the streak starts again, but your freezes are kept for next time.
Can I change my plan?
Not in the app yet. If your Journey isn’t the right fit, write to us and we’ll help.
Narration won’t play
Narration downloads the first time you play it, so you need a connection the first time. If it’s stuck, go to Settings → Journey → Clear Journey cache, then try again. Your progress isn’t affected.
Stories and the Bible
Can I use Haven offline?
Yes. The full Bible is on your phone, and stories you’ve synced open without a connection. Narration you’ve already played is saved too. Chat and your daily Journey need a connection.
Stories look out of date
Go to Settings → Stories → Sync now.
Chat guides
“Questions left this week”
Each account can ask a generous number of questions per week, and the count resets every Monday. Haven lets you know when you’re close to the limit.
An answer seems wrong
The guides use AI and can make mistakes. Check what they say against the passage itself, and tell us at hello@christianhaven.app so we can improve them.
Anything else
Ideas, bugs, a kind word: we read everything at hello@christianhaven.app. See also our Privacy Policy and Terms of Use.